---
title: Can AI & ML (really) deliver the perfect customer experience? | Webinar Recording
description: Brandan Walsh joins Smart Merchandiser to talk about the impact of AI and ML on the eCommerce customer experience.
---

![Smart Merchandiser by Zobrist](https://sm.zobristinc.com/hubfs/raw_assets/public/smart-merchandiser/images/smart-merchandiser-by-zobrist__logo-color.min.svg)

- [Overview](https://www.smartmerchandiser.com/ecommerce-merchandising-software/)
- [Features](https://www.smartmerchandiser.com/visual-merchandising-software/)
- [R.O.I.](https://www.smartmerchandiser.com/smart-merchandiser-return-on-investment/)
- [Case Studies](https://www.smartmerchandiser.com/visual-merchandising-case-studies/)
- [About Us](https://www.smartmerchandiser.com/press-kit/)
- [Blog](https://www.smartmerchandiser.com/blog/)
- [F.A.Q.](https://www.smartmerchandiser.com/f-a-q/)
- [Contact Us](https://www.smartmerchandiser.com/contact-us/)

[Request a Demo](https://www.smartmerchandiser.com/request-demo/)

 WEBINAR RECORDING

# Can AI & ML (*really*) deliver the perfect customer experience?

![Brendan Walsh](https://sm.zobristinc.com/hubfs/Guest%20Speaker-1.png)

### Brendan Walsh

former Sr. Director of Global Digital Product Management VF Corporation

![Teresa Zobrist](https://sm.zobristinc.com/hubfs/Teresa%20Zobrist.png)

### Teresa Zobrist

President & CEO Smart Merchandiser

## WATCH NOW

![Smart Merchandizer by Zobrist](https://sm.zobristinc.com/hubfs/raw_assets/public/smart-merchandiser/images/smart-merchandiser-logo--night.min.svg)

- [Request a Demo](https://www.smartmerchandiser.com/request-demo/)
- [Contact Us](https://www.smartmerchandiser.com/contact-us/)

### Product

- [Overview](https://www.smartmerchandiser.com/ecommerce-merchandising-software/)
- [Features](https://www.smartmerchandiser.com/visual-merchandising-software/)
- [R.O.I.](https://www.smartmerchandiser.com/smart-merchandiser-return-on-investment/)
- [Case Studies](https://www.smartmerchandiser.com/visual-merchandising-case-studies/)

### Company

- [About Us](https://www.smartmerchandiser.com/press-kit/)
- [Blog](https://www.smartmerchandiser.com/blog/)
- [F.A.Q.](https://www.smartmerchandiser.com/f-a-q/)

### Social

- [X (formerly Twitter)](http://twitter.com/smart_merch)
- [Facebook](http://www.facebook.com/smartmerchandiser)
- [LinkedIn](http://www.linkedin.com/company/smart-merchandiser)

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